Privacy Policy Overview
Your privacy and transparency are priorities
Our approach to your information
At belenoravial.com, we care about protecting your privacy. This policy describes how we collect, use, and secure your personal data when you use our subscription planning services.
We only collect information necessary to provide, maintain, and improve your experience. All data is handled in accordance with Australian, GDPR, and other relevant requirements.
What we collect
We may ask for information directly from you and automatically gather some details to ensure our services work properly.
Information you provide directly
- • Contact details, such as name, phone number, and email address
- • Your communication about preferences or appointment requests
- • Payment details for monthly subscription billing
- • Optional feedback or survey responses
- • Requests for support or clarification
Information we collect automatically
- • Device and browser details
- • IP address and geolocation
- • Usage patterns on our website
- • Cookie and tracking data preferences
- • Site error logs or support tickets
How we use your data
Your data is used for providing services, improving user experience, meeting regulatory obligations, and ensuring secure operations.
- • Account setup and authentication
- • Managing appointments and consultant access
- • Processing subscription fees
- • Delivering requested support and communications
- • Updating you on service changes or policies
- • Identifying system errors or abuse
- • Meeting legal compliance requirements
Our commitment: We do not share your details for marketing or third-party use outside necessary service providers. All information is kept secure.
When we share information
Information is disclosed only as required to deliver services (e.g., payment processors) or where legally obligated.
Trusted service providers
We select partners carefully and only work with those upholding strong privacy protections.
Legal compliance and reporting
If required, we may disclose information in line with legal orders and obligations.
Aggregated analytics use
We analyse site activity in a non-identifiable manner to improve performance.
Your privacy rights
You may request access, changes, or limitation to your data. Contact us if you want to review or update your personal information.
- • Request access to view your stored data
- • Correct inaccurate data about yourself
- • Request deletion where allowed by law
- • Ask for a copy in standard format
- • Object to processing under certain grounds
- • Request limits on usage of your data
For privacy rights, email or call us. We may need to verify your identity before responding.
How we keep your data safe
We use a mix of technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
Our technical safeguards
- • Encryption for data in transit and at rest
- • Secure server environments with access control
- • Regular security monitoring and updates
- • Multi-factor authentication tools
Organisational safeguards
- • Staff training on confidentiality
- • Access limitation by role
- • Regular policy reviews and audits
- • Use of secure communication channels
Data retention and deletion
We retain your information only as long as needed to deliver services, meet our obligations, and comply with regulations.
- • Stored for subscription and billing periods
- • Kept for internal analytics and improvements
- • Stored for support follow-up, then deleted
- • Maintained securely as required by law
- • Never shared, deleted upon request
You may ask for deletion or correction of your data at any time.
International data transfers
Your data may be processed in other countries if providers are located overseas. We ensure appropriate safeguards for international transfers.
- • Rely on providers compliant with GDPR standards
- • Use third parties legally bound to privacy obligations
- • Follow Australian Privacy Principles (APPs)
- • Apply anonymisation wherever possible
Cookies and tracking preferences
Cookies support service operation, analytics, and improvements. Please see our Cookie Policy for more detail.
Types of cookies used
- • Required for login and account security
- • Support analytics and usability monitoring
- • Remember preferences for convenience
- • Enable chat and appointment tools
You may set or change your cookie preferences at any time.
Policy changes and updates
We review this policy periodically. Major changes are communicated and posted here.
- • Email notifications for significant changes
- • Site banners or pop-ups if required
- • Direct updates during subscription renewals
- • Customer service outreach when needed
Your continued use means you accept the current version.
Contact us for privacy questions
Need clarification or to exercise your rights? Contact our privacy officer below.
belenoravial
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61-8-7441-8168
Email: content@belenoravial.com
Last updated: August 22, 2025
Effective from August 22, 2025